Introducing…. New IGEL OS Subscription
Select one SKU to benefit from ALL IGEL features including IGEL Cloud Gateway, a key capability to enable dispersed workforces to stay secure and productive when working remotely, outside the company network.
The new subscription SKU includes:
- Workspace Edition
- Workspace Edition Maintenance
- PLUS all Enterprise Management Pack (EMP) features
- PLUS one of three support level options You can choose from Select, Priority, or Priority Plus support
For OS11 there will be two bundle types.
When OS12 is launched, there will only be the subscription bundle.
OS11 Bundles | Years | Deal Band SKUs | Notes | Migration Path |
OS11 Subscription Bundle SKUs | 1yr and 3yr Options | • < 100
• 100-499
• 500-999
• > 1000 | • Includes EMP
• Select, Priority and Plus support options | Migration path for support offerings. |
OS11 Perpetual Bundle SKUs | 1yr and 3yr Options | • < 100
• 100-499
• 500-999
• > 1000 | • Does NOT include EMP
• does NOT include Support | Migration path available to OS11 Subscription |
UNDERSTANDING THE SKUs & SUPPORT
SUPPORT
CODE | Support |
ST | SELECT |
PR | PRIORITY |
PL | PRIORITY PLUS |
TERM LENGTH
# | Term |
1Y | 1 Year |
3Y | 3 Years |
VOLUME BAND
# | Seats |
99 | 0-99 |
499 | 100-499 |
999 | 500-999 |
9999 | 1000+ |
Support Feature | SELECT | PRIORITY | PRIORITY PLUS |
Product Updates & Upgrades | ✅ | ✅ | ✅ |
Web-Based Support*** | ✅ | ✅ | ✅ |
Phone Support | ❌ | ✅ | ✅ |
Support via Remote Access | ❌ | ✅ | ✅ |
Access to Knowledge Base | ✅ | ✅ | ✅ |
Web Chat (COMING SOON) | ✅ | ✅ | ✅ |
Named Contacts | 5 | 10 | 15 |
Non-Critical Response Time | 3 business days | next business day | 4 business hours |
Critical Response Time | 3 business days | 4 business hours | 2 hours (24x7)* |
More information on support please go to: https://www.igel.com/support/
This is an example scenario with the OLD and the NEW SKUs:
Scenario: Customer is looking to convert 600 laptops for their new project of remote workers:
(This package will include licensing for 600 remote workers on a 3-year maintenance license with the ability to get escalated phone support if issues arise.)
Required 4 separate SKUs 🤯
P/N | Description |
BPP0L0000000000 | IGEL Workspace Edition License |
BMY3L0000000000 | IGEL Workspace Edition 3-year Maintenance |
BSY3L0000000000 | IGEL Enterprise Management Pack 3-year subscription |
SSY003PS0000000 | Priority Support for IGEL Workspace Edition, 3-year Subscription |
- Qty 600 - BPP0L0000000000
- Qty 600 - BMY3L0000000000
- Qty 600 - BSY3L0000000000
- Qty 1 - SSY003PS0000000
A single SKU is all that is needed 😍
P/N | Description |
OS11PL-3Y-999 | IGEL OS11 Plus 3 year (500 to 999)
OS11 PLUS SUBSCRIPTION LICENSE (incl. Enterprise Management Pack, Maintenance, and Plus Support) |
- QTY 600 - OS11PL-3Y-999
Advantages of IGEL OS Subscription for Your Customers
Advantages of IGEL OS Subscription for you our Partner 😘
IGEL OS all-subscription offers the following benefits to you with an enterprise-class offering to your customers.
- Aligns with your customer’s evolving needs by purchasing subscriptions and services rather than owning assets
- Supports customer loyalty with more frequent communication rather than a single transaction
- Promotes recurring income and predictability – helps you forecast and plan resources• Enables you to build additional services or ‘stack’ subscription services together to offer your customers broader solutions
- Cultivates growth – by having an engaged and loyal customer base, there is greater opportunity for cross-sell and new solution sales.
Today and into the future, integrated IGEL software and support subscription enables a more streamlined acquisition and procurement process. This allows for frictionless interaction with IGEL at the most optimal cadence for your business and sets the path for easy, natural migration to IGEL OS 12.