Sales Playbook

IGEL + ControlUp

ControlUp sees. IGEL secures.

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Overview & Hero What IGEL Is Where IGEL Fits Signals & Cues Acceleration Landmines 30s Talk Track Scenarios Architecture Outcomes Sales Plays Close

Overview

Confidence at the trusted workspace boundary: how IGEL and ControlUp win together

IGEL standardizes and hardens the endpoint baseline, ControlUp makes it observable and self-healing. Keep this context visible while you draft with Spike.

TL;DR for ControlUp sellers

• IGEL standardizes the workspace access layer, ControlUp makes it observable and self-healing.
• IGEL removes endpoint noise so ControlUp telemetry stays clean and trusted.
• Together you shift from reactive troubleshooting to proactive assurance.

ControlUp sees. IGEL secures. Together they deliver confidence.

1 · What IGEL actually is

The hardened endpoint OS that makes ControlUp data better

Foundation layer · No drift · No local data

IGEL is a modern, hardened endpoint OS designed for secure digital workspaces. It delivers a Preventative Security Model where:

• No local data is stored on the endpoint.
• Only trusted, cryptographically signed apps can execute.
• Devices behave as immutable endpoints, policy-driven and centrally managed.

IGEL OS is managed via the Universal Management Suite (UMS) and extended through the IGEL App Portal, where ControlUp components are pre-validated and ready to deploy.

For ControlUp, think of IGEL as:

• The standardized device baseline your telemetry relies on.
• A way to eliminate rogue apps and inconsistent OS states.
• A security layer that makes Zero Trust and DEX outcomes land.

When IGEL locks the endpoint enforcement layer, ControlUp can focus on what it does best, real-time visibility, diagnostics, and automation.

2 · Where IGEL fits in the ControlUp stack

From standardized workspace access layer to closed-loop experience

Standardize · Monitor · Diagnose · Remediate · Verify

Layer	Technology	Function
Workspace Access Layer (device)	IGEL OS 12 / App Portal	Secure, standardized endpoint layer with no drift and no local data.
Experience / telemetry	ControlUp Edge DX + Remote DX	Captures endpoint, session, and network performance, including home network and UC quality signals.
Analytics & automation	ControlUp ONE	Correlates telemetry across endpoints, sessions, apps, and networks, with automation and alerting.
Management & policy	UMS + ControlUp dashboards	Unified configuration and policy, with live insight into experience and compliance.

Together this forms a closed-loop system: standardize, monitor, diagnose, remediate, verify. IGEL locks the baseline, ControlUp proves and improves it in real time.

3 · Signals that IGEL should enter the deal

What to listen for in conversations

Environmental and technical cues

• “We can’t tell if it’s the endpoint or the VDI causing the issue.”
• “Remote users complain about Teams/Zoom quality.”
• “We’re facing a Windows 11 hardware refresh.”
• “Branches are expensive to manage and troubleshoot.”
• “We need stronger Zero Trust validation at the endpoint.”

How to pivot when you hear these

• Position IGEL as the way to standardize and harden every endpoint device.
• Show how ControlUp + IGEL turns “we can’t see” into end-to-end visibility.
• Tie refresh pressure to “convert, don’t replace” using IGEL.
• Use compliance and Zero Trust to justify immutable endpoints plus live telemetry.

When in doubt, ask: How confident are you that it’s not the endpoint? If they hesitate, bring IGEL into the conversation.

4 · How IGEL accelerates ControlUp value

Cleaner data in, faster answers out

From “we think” to “we know”

Eliminates noise: no local installs, rogue apps, or unmanaged baselines competing with telemetry.
Standardizes the fleet: every endpoint runs the same hardened image, so metrics are apples-to-apples.
Pre-validated deployment: ControlUp Edge DX and Remote DX are available via the IGEL App Portal for fast rollout.
Boosts ROI: fewer incidents, extended hardware life, faster MTTR, measurable savings.

ControlUp gives visibility. IGEL makes that visibility accurate, secure, and sustainable.

Typical impact profile

Faster issue resolution (MTTR)50-70%

Fewer escalations to infra teams~40%

Device lifetime extension+3-5 years

Figures represent common joint-customer outcomes, confirm with your latest references and case studies.

5 · Competitive landmines IGEL helps you avoid

Position with confidence, not overlap

Common “good enough” tools

Microsoft Intune / Endpoint Manager
Strong for patching and compliance checks, weak for real-time telemetry and immutable control.
Director-only session tools
Reactive and session-centric. IGEL + ControlUp deliver proactive end-to-end visibility.
Legacy thin clients
Lockdown without intelligence. IGEL adds modern security and telemetry readiness.
Generic DEX vendors
Rely on noisy, inconsistent OS data. IGEL improves data quality at the source.

How to differentiate with IGEL + ControlUp

• Move from monitoring Windows to assuring experiences on hardened, immutable endpoints.
• Tie DEX to compliance, Zero Trust posture, and cost avoidance, not comfort alone.
• Emphasize IGEL App Portal validation and proven scale in regulated industries.
• Reframe as confidence as a service at the trusted workspace boundary.

6 · How to talk about IGEL in 30 seconds

A field-ready opening

Use as your default intro

Field-ready talk track

IGEL is a secure, lightweight endpoint OS that turns any x86 device into a managed, hardened workspace. It keeps every device consistent, compliant, and easy to control. Paired with ControlUp, you get a fully visible, self-healing endpoint ecosystem that costs less to run, performs better, and never loses data.

Tip: Start here, then branch into cost (refresh deferral), experience (Teams/Zoom, logon), or compliance (Zero Trust, audits) based on the stakeholder.

7 · Three scenario starters

Where IGEL + ControlUp reliably win

Use as proof stories

Healthcare · Clinician experience

Problem

EHR sessions lag, carts disconnect, audits expose control gaps.

Solution

IGEL hardens and standardizes endpoints. ControlUp Edge DX monitors and remediates performance in real time.

Outcome

Fewer help desk calls, stronger compliance posture, higher uptime during peak shifts.

Financial services · Branch optimization

Problem

Branch devices are slow, fragile, expensive to support remotely.

Solution

IGEL locks endpoints and enforces policy. ControlUp provides live endpoint and network insight.

Outcome

Faster transactions, fewer truck rolls, extended use of existing hardware.

Retail & manufacturing · Frontline continuity

Problem

POS and kiosk downtime hits revenue and brand trust.

Solution

IGEL delivers a secure, clean-boot OS. ControlUp predicts failure via telemetry before outages occur.

Outcome

Fewer on-site repairs, no local data loss, measurable uptime gains.

8 · Joint value architecture

Zero Trust from cloud to endpoint

Technical + operational alignment

Technical alignment

IGEL and ControlUp form a continuous loop: standardize, monitor, diagnose, remediate.

• IGEL provides the immutable, policy-driven endpoint OS, centrally managed via UMS.
• ControlUp Edge DX and Remote DX stream real-time metrics, CPU, Wi‑Fi, latency, UC quality.
• ControlUp ONE correlates endpoint, session, and network data across VDI/DaaS and SaaS.
• Telemetry flows outbound-only, supporting secure internet-facing architectures and Zero Trust principles.

The result is end-to-end visibility from hardened device to session and back.

Operational alignment

• Zero-touch updates via IGEL App Portal and UMS packaging.
• Proven scale from hundreds to tens of thousands of endpoints.
• Joint support motion that reduces POC friction and speeds production deployment.
• Works across hybrid estates and branch or remote environments.

Practically, this removes silos between EUC, network, and endpoint teams and shifts IT from firefighting to proactive assurance.

9 · Customer outcomes

Value that only exists in combination

Experience · Security · Cost · Compliance

Business and experience outcomes

• 50-70% faster issue resolution and reduced ticket volume.
• Deferred hardware refresh through conversion plus health monitoring.
• Fewer truck rolls for branch and frontline environments.
• Fewer dropped Teams/Zoom calls, more consistent logon experiences.

Security and compliance outcomes

• Immutable baselines plus live telemetry for continuous compliance.
• Stronger Zero Trust posture via device state and session visibility.
• Easier audit readiness for HIPAA, NIS2, SOC2, PCI-DSS, and similar frameworks.
• Better cyber insurance posture through measurable endpoint controls.

10 · Tier-one joint sales plays

Repeatable motions for ControlUp + IGEL

Expand to scan fast

Use these plays to anchor the joint story. Expand a play, then generate a full play pack in Spike.

11 · Why this partnership matters

From visibility to operational foresight

One line to close the loop

When IGEL and ControlUp operate together, customers get something neither can provide alone, a secure, observable, self-healing digital workspace.

IGEL locks the baseline. ControlUp shows what is happening and helps fix it in real time. This is more than visibility, it is operational foresight built on preventative design.

As a ControlUp seller, you are not just selling a monitoring tool. You are selling predictable performance, compliance assurance, and cost efficiency from the workspace access layer to cloud.

Before you leave this account

• Ask: “How confident are you in your endpoint layer today?”
• Position IGEL as the hardened foundation for your visibility story.
• Map at least one joint sales play to their reality.
• Offer a proof where IGEL + ControlUp verify the outcome, not just promise it.

ControlUp sees.
IGEL secures.
Together they deliver confidence.

Spike AI