Overview:
IGEL is an Operating System and we sell our software as a subscription based licence.
IGEL does NOT sell hardware. If you need Hardware, we are happy to connect you with one of our Hardware partners.
Each licence is a bundle, and it includes:
- Workspace Edition
- Workspace Edition Maintenance
- Enterprise Management Pack (EMP) features
- Support: You can choose from Select, Priority, or Priority Plus
The variation in the SKUs relate to different support levels, the length of the term and the volume band that this opportunity falls into.
THE ANATOMY OF AN IGEL SKU
SUPPORT
CODE | Support |
ST | SELECT |
PR | PRIORITY |
PL | PRIORITY PLUS |
TERM LENGTH
# | Term |
1Y | 1 Year |
3Y | 3 Years |
VOLUME BAND
# | Seats |
99 | 0-99 |
499 | 100-499 |
999 | 500-999 |
9999 | 1000+ |
IGEL Support Options:
IGEL has three support options
- Select
- Priority
- Priority Plus
Support Feature | SELECT | PRIORITY | PRIORITY PLUS |
Product Updates & Upgrades | ✅ | ✅ | ✅ |
Web-Based Support*** | ✅ | ✅ | ✅ |
Phone Support | ❌ | ✅ | ✅ |
Support via Remote Access | ❌ | ✅ | ✅ |
Access to Knowledge Base | ✅ | ✅ | ✅ |
Web Chat (COMING SOON) | ✅ | ✅ | ✅ |
Named Contacts | 5 | 10 | 15 |
Non-Critical Response Time | 3 business days | next business day | 4 business hours |
Critical Response Time | 3 business days | 4 business hours | 2 hours (24x7)* |
Documents:
If you need more information about the udpated pricing, CLICK HERE